Delivery people who really care
Award-winning service - with a can do attitude
Award-winning service - whatever it takes
To us, delivery isn't just about getting your product from A to B. It's about letting the customers know when well be there, planning our route so were there on time, and communicating proactively if something doesn't go to plan. It's about taking care of the customer and doing whatever we can to get the job done properly - no stairs too steep, no product too big! No mess, no damage, and no frustration either.
Going to these lengths does not impede our volume; we complete an average of 2,500 deliveries per day! Our delivery team is the best in the industry, because each member is personally driven to provide excellent service.
Indeed, that drive is the key thing we look for in our team, and something we actively foster and invest in They're the public face of the businesses we deliver for, and when they care about the quality of service they provide, they create loyal customers everywhere they go. No amount of money spent on advertising could do that
Most importantly, customers feel the difference. They get to experience what true care means - often when they least expect it.
Who we deliver for
We deliver for some of Australia’s biggest retail brands
Australia-wide delivery
We deliver to almost anywhere in Australia. In fact, there are only a handful of postcodes that we can’t get to yet.
To find out if we deliver where you need us to, please enter the postcode of your delivery location below:
Good news, we deliver to
Unfortunately, we do not deliver to
Delivery process
Deliveries can be a painful experience for customers. In fact, the industry’s very low Net Promoter Score (NPS) in Australia proves that’s the rule, not the exception. Too many customers are left dissatisfied and disgruntled - the last thing you want after investing so much time and money in customer satisfaction at every other touchpoint.
Not with Winning Services. We contact the customer twice on the day of their delivery: once in the morning with a 2-hour delivery window, and again 30 minutes before arrival, to ensure they stay updated and happy throughout the entire process.
Delivery is the ‘moment of truth’ for customers; and we want it to be a great one. Because we know it’s the experience customers remember most clearly afterwards and associate most directly with brand satisfaction.
Delivery times
We usually deliver during business hours, and in some selected zones we may deliver as early as 6:30am and as late as 7pm.
Next-day & weekend deliveries
If you need it there overnight or on the weekend, we can do it. We do next-day, Saturday and short-notice deliveries, as we understand that time is a critical factor.
2-hour premium delivery windows
We understand that many customers are exceptionally busy, and don’t have time to wait for their delivery to arrive. So we offer a premium, 2-hour delivery window option, which ensures maximum convenience and personalisation to customers’ needs.
The industry's best Net Promoter Score (NPS)
The happiest customers in the industry
In our industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Winning Services has a significantly higher NPS than the average for Australian logistics companies. As you can see, we take customer service very seriously.
rate us 9 or 10 out of 10!
* Winning Services Net Promoter Score Survey, Oct - Jan 2018
rate us 9 or 10 out of 10!
* Winning Services Net Promoter Score Survey, Oct - Jan 2018
-
-
Want a winning partner?Call 1300 020 020
If you’re looking for a delivery partner that will delight your customers, live up to your brand promise and help create customers for life, give us call on 1300 020 020 to discuss your specific requirements. Or send us an email...
